At Temorra, we are committed to providing high-quality event management and cleaning services. We strive for complete client satisfaction and transparency regarding our service terms. This Refund Policy outlines the conditions under which refunds may be issued and explains the process for requesting a refund.
1. General Refund Policy
- Refunds are considered on a case-by-case basis depending on the nature of the service and circumstances.
- Refunds may apply to prepaid services, deposits, or service fees when services are canceled or not delivered according to the agreed terms.
- All refund requests must be submitted in writing via email or our website contact form.
2. Pre-Paid Services
For services that have been paid in advance:
- Cancellations more than 7 days before the scheduled service may qualify for a full refund or partial refund depending on the service agreement.
- Cancellations within 7 days of the scheduled service may be non-refundable due to preparation costs, staffing, and resources already allocated.
3. Service Issues
If a client believes that services were not performed satisfactorily, the following procedure applies:
- Notification: Contact Temorra within 48 hours after service completion.
- Investigation: We will review the complaint and may request additional details, photos, or documentation.
- Resolution: If we determine that the service did not meet the agreed standards, we may offer:
- A partial refund
- A full refund
- A complimentary service or re-service
All resolutions are at the discretion of Temorra’s management to ensure fairness and compliance with service agreements.
4. Non-Refundable Items
Certain fees and services are non-refundable, including but not limited to:
- Service fees for work already completed
- Deposits for booking special events or vendor reservations
- Fees incurred due to third-party vendors, venues, or materials
- Late cancellation fees outlined in the service agreement
5. Refund Processing
- Approved refunds will be issued using the original payment method unless otherwise agreed.
- Refund processing time may take 7–14 business days depending on banking or payment processor policies.
- Clients will receive a confirmation email once a refund has been issued.
6. Changes to This Refund Policy
Temorra reserves the right to update or revise this Refund Policy at any time.
- Changes will be posted on this page with an updated effective date.
- Continued use of our website or services after changes constitutes acceptance of the updated policy.
7. Contact Information
For any questions, disputes, or refund requests, please contact us:
Temorra
📍 Address: 250 8th Ave, Longmont, CO 80501, United States
📞 Phone: +1 904-563-7554
📧 Email: [email protected]